Florence, usually referred to as "Flo," was the secretary at the Hawkins Police Station.
On the morning of November 7, Florence sarcastically greeted the Chief of Police Jim Hopper when he arrived late to work. She then proceeded to tell him about Joyce Byers' missing son, but he showed little concern.
After investigating the Byers' backyard shed, Hopper urged Callahan to call Flo to organize a search party.
After Jonathan's arrest, he and Nancy were taken to the police station. As Flo was getting her some ice, Nancy asked how long they would be there. She stated that Nancy would be released soon, but her “boyfriend” would stay a lot longer as he had assaulted a police officer. Nancy denied being in a relationship with Jonathan, to which Flo responded that she should tell Jonathan that, as “only love makes you that crazy, and that damn stupid.”
Flo was present when Troy and his mother arrived at the station to report his arm had been broken by another child. When Troy described the girl's appearance, Hopper took interest and asked for more information. Troy then described her abilities, and said that she was always with Mike, Lucas, and Dustin.
On Christmas Eve, Florence attended the Christmas party held at the police station. She wished Hopper a Merry Christmas.
On the morning of October 30, Florence intervened a conversation between Hopper and Murray, informing Hopper about the contamination of Merril's pumpkin field which gave him an excuse to get away from Murray.
On November 1st, Florence works at her desk and gives Hopper the keys to his car after he realizes the blight of the pumpkin fields and other local crops form a series of concentric circles, centered at Hawkins Lab.
On November 2nd, Florence keeps getting eight calls from Joyce Byers asking for Hopper, demanding to only see Hopper and no one else before asking Florence to let Hopper know. When Florence finally hears from Hopper, she tells him of Joyce wanting to see him and begs him to deal with her so Florence can stop hearing from Joyce.
|Season One appearances|
|The Vanishing of Will Byers||The Weirdo on Maple Street*|| || |
| ||The Monster||The Bathtub||The Upside Down|
*Flo's voice can be heard on the radio when she notifies Hopper.
|Season Two appearances|
|MADMAX|| ||The Pollywog|
|Will the Wise|| || |
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|Season Three appearances|
|The Mall Rats|| || |
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- "Only love makes you that crazy, sweetheart. And that damn stupid."