Florence, usually referred to as "Flo," was the secretary at the Hawkins Police Station.



On the morning of November 7, Florence sarcastically greeted the Chief of Police Jim Hopper when he arrived late to work. She then proceeded to tell him about Joyce Byers' missing son, but he showed little concern.

After investigating the Byers' backyard shed, Hopper urged Callahan to call Flo to organize a search party.

While the police were searching at the quarry, Flo notified Hopper of a call from Benny's, urging him to head over to the diner.

After Jonathan's arrest, he and Nancy were taken to the police station. As Flo was getting her some ice, Nancy asked how long they would be there. She stated that Nancy would be released soon, but her “boyfriend” would stay a lot longer as he had assaulted a police officer. Nancy denied being in a relationship with Jonathan, to which Flo responded that she should tell Jonathan that, as “only love makes you that crazy, and that damn stupid.”

Flo was present when Troy and his mother arrived at the station to report his arm had been broken by another child. When Troy described the girl's appearance, Hopper took interest and asked for more information. Troy then described her abilities, and said that she was always with Mike, Lucas, and Dustin.

On Christmas Eve, Florence attended the Christmas party held at the police station. She wished Hopper a Merry Christmas.


On the morning of October 30, Florence intervened a conversation between Hopper and Murray, informing Hopper about the contamination of Merril's pumpkin field which gave him an excuse to get away from Murray.


Season One appearances
The Vanishing of Will Byers The Weirdo on Maple Street* Holly, Jolly The Body
The Flea and the Acrobat The Monster The Bathtub The Upside Down

*Flo's voice can be heard on the radio when she notifies Hopper.

Season Two appearances
MADMAX Trick or Treat, Freak The Pollywog
Will the Wise Dig Dug The Spy
The Lost Sister The Mind Flayer The Gate

Memorable Quotes

  • "Only love makes you that crazy, sweetheart. And that damn stupid."